Terms & Conditions

Last updated: February 2026

1Compensation Service

Fly Friendly will pursue monetary compensation from airlines where eligible.

2Exclusive Claim

Once you engage Fly Friendly, you must not pursue the same claim through any other party.

3Documentation & Review

Fly Friendly may request further information before commencing services and decides at its own discretion whether to take a claim.

4Responsibility after Submission

After submitting the claim:

  • You may not assign the Claim to another party.
  • You must stop negotiations with the airline and direct communications through Fly Friendly.

5Termination Conditions

Fly Friendly can terminate services immediately if you breach obligations, provide incorrect information, or engage in fraud.

6Post-Claim Obligations

If you receive compensation directly from the airline after entering into the agreement, you must inform Fly Friendly and may owe fees dependent on the case.

By using our services, you agree to comply with these terms.